Legal
Privacy Policy
Heal Her Gut is a business name of The Wellness Emporium Pty Ltd (ABN 80 638 634 554) ("we", "us", "our"). We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Personal Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Address
- Payment details
- Health information relevant to services
- Questionnaire, quiz and survey responses
- Website usage data (IP address, browser type, cookies)
- Purchase history
If you do not provide requested information, we may not be able to provide our services.
2. Health Information
If you engage in naturopathic services, testing, or programs, we may collect sensitive health information including: medical history, symptoms, medications, pathology results, and dietary patterns. We only collect this information with your consent and for the purpose of delivering services you request.
3. How We Use Your Information
Your information may be used to:
- Deliver services and digital products
- Process payments
- Provide customer support
- Send educational and marketing communications (you may unsubscribe anytime)
- Improve our website and services
- Comply with legal obligations
4. Third Parties
We may share information with:
- Payment processors (e.g. Stripe, PayPal)
- Practice management software providers
- Email marketing platforms
- Functional testing laboratories
- IT and hosting providers
We require third parties to manage your information securely.
5. Data Storage & Security
Information is stored securely within Australia or via secure international service providers compliant with data protection standards. While we take reasonable steps to protect your data, no internet transmission is completely secure.
6. Data Retention
We retain personal and health information only as long as necessary for legal, clinical and business purposes.
7. Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate information
- Withdrawal of consent
- Deletion (where legally permitted)
Contact: hello@healhergut.com
8. Cookies
We use cookies and analytics tools (e.g. Google Analytics) to improve user experience. You may disable cookies via your browser settings.
9. International Users
If you access our website from outside Australia, you consent to your information being transferred to and processed in Australia.
10. Changes to This Policy
We may update this policy periodically. Continued use of our website indicates acceptance of the updated version.